Request deletion of your data

How to Submit a Request

To request deletion, contact the OrderForge administrator through the support channel provided with your account or subscription and include the following:

• The email address used for your OrderForge account.
• Your Clerk account ID if you have it, or a screenshot of your signed-in account profile.
• A clear statement: “Please delete my OrderForge account data.”

What We Delete

After verifying the request, we will delete or anonymize data we no longer need, including:

• Account profile records stored in the OrderForge database.
• Device records, IP address records, and fingerprint records tied to your account.
• Saved settings, watchlists, risk rules, chart/indicator configurations, and dashboard preferences.
• AI analysis history, prompts, generated outputs, scenario records, and saved market snapshots tied to your account.
• Subscription metadata stored by OrderForge where deletion is permitted.

Data We May Retain

Some data may be retained when necessary for security, fraud prevention, duplicate-account enforcement, billing records, dispute resolution, tax/accounting requirements, legal obligations, or abuse investigation. Retained records are limited to what is necessary for those purposes.

Third-Party Services

OrderForge uses providers such as Clerk, FingerprintJS, Neon/Postgres, market data providers, AI providers, and payment providers. Deleting OrderForge database records does not automatically delete records held by those providers. Where possible, we will direct you to the correct provider process or remove provider-linked records under our control.

Processing Time

We aim to review deletion requests within a reasonable period after verifying account ownership. Complex requests, billing disputes, fraud investigations, or legal holds may take longer.

Related Policies

See the Privacy Policy and Terms and Conditions for more information about how OrderForge handles user data and account access.